Meet the team

We are a diverse team of characters with varied personalities, closely knit despite being located across three continents.

Don Shin

Don Shin

CEO

Don is the founder of 1-StopAsia, a company he started more than 20 years ago. He earned his Bachelor of Arts in Korean Language & Literature from Busan University. After working as a translator and interpreter for the US Army and a radio producer in a national broadcasting station in 1990s, he set up his small translation business in 1995. The main reason he’s still very much involved in the company’s management is that he’s truly dedicated to his dream.

Now that dream has turned into 1-StopGlobal, which gathers all of our brands together – language training, media translation and production.

He loves sports and his favorite activities are swimming, running and biking. In 2014, he joined the Ironman Triathlon and managed to finish it successfully. Another favorite pastime of his is meditation, which is very useful practice for someone that’s so busy most of the time.

Don Shin

(CEO)

Don is the founder of 1-StopAsia, which got started more than 20 years ago. He’s truly dedicated to his dream and he’s very much involved in the management of the company. He earned his Bachelor of Arts in Korean Language & Literature from Busan University. After working as a translator and interpreter for the US Army, he set up his small translation business in 1995.

Ian Shin

Ian Shin

General Manager US

Ian is the manager of the United States Office and he oversees all US-based operations.

Originally, he studied Industrial Management Engineering, specializing in data programming before switching his focus to the localization industry.

While originally new to the industry, he brings a unique and valuable perspective gained through his various experience in different fields – as diverse as writing, education, engineering, non-profit and supply chain analysis.

When Ian isn’t working, he enjoys traveling, playing volleyball, and obtaining new skills.

Yana Dinchiyska

Yana Dinchiyska

General Manager Europe

Yana is one of the most valuable assets we have at 1-StopAsia. She holds a key position and is responsible for the strategic planning and business development of the company.

Besides growing the size of our branch in Plovdiv by a factor of five within her two years as General Manager, Yana takes care of a handful of her own businesses with a total of almost 100 employees – all before getting to work at eight o’clock sharp.

Her biggest strength, however, is likely in the management of her team. Always ready to help, she motivates her colleagues to grow and push their boundaries.

However, just like with other business partners and clients, she is an excellent negotiator and can strike spectacular deals that prove to be sustainable and beneficial for all parties involved.

Her current hobbies and interests: riding motorbikes and horses off-road, traveling, experiencing new cultures, as well as finishing her Master’s Degree in Automation, Information and Technology.

Tracy Shang

Tracy Shang

General Manager China

Tracy was the first employee hired in our China office. Fifteen years ago, she joined 1-StopAsia, and although she was away for a few years; the company has always been her ideal career. After coming back to us three years ago, she’s consistently served as the general manager of our main Chinese office. She’s responsible for maintaining and improving the communication and coordination of all the teams within all Chinese offices.

She majored in English Language, and she has a lot of experience in English-Chinese translation, which influenced her mild style of management. At the same time, she loves to obtain knowledge in other fields as well. Her wish is to better help and serve all of our employees so they can grow together in our company.

Tracy loves spending time with her family whenever she has free time. Her hobbies also include reading various books, watching movies and traveling to calm and serene locations in nature, such as grasslands or deserts.

Tony Hong

Tony Hong

General Manager of Korea Office

Tony is the Country Manager of 1-StopKorea, and his duties involve overseeing the Localization Business and leading the translation team in Korea.

He has a Master of Science degree from a US University. He is packed with over 20 years of experience in SAP(Systems, Applications, and Products) and Information Technology. He’s also experienced in the fields of Finances, Administration, Cultures & Languages, Hospitality, and Tourism.

Tony enjoys traveling and exploring different food and cultures. He’s also an avid golfer, his love for the sport mostly growing from the scenery and tranquility it provides him.

Sandy Pranoto

Sandy Pranoto

Head of USA East Production Team

Sandy Pranoto is our Global Account Manager from our USA office. Her core responsibility is to manage the entire Account Management team for the USA East coast. She is one of our tremendously valued support specialists and has over a decade of experience in customer service. Her passion for helping others combines perfectly with her understanding of the needs of our clients. Being excellent and empathetic at supporting our teams, she’s cherished by all of our colleagues at 1-StopAsia.

She grew up in Indonesia but has been living in the US for the past 13 years. Having the experience of growing up in different parts of the world has exposed her to multiple cultures, which helps her to understand the diverse social and cultural factors we work with on a daily basis. She has German and Indonesian ancestry, which gives her a unique advantage when it comes to understanding the differences between Asian and Western cultures.

Penko Stoev

Penko Stoev

Head of USA West Production Team

Penko is the team leader of our USA West Production Team. He’s always open to communicating with new people and customers, and that’s a big reason why he’s truly dedicated to providing tailored solutions to our current and future USA West partners.

He has more than 5 years of experience in developing client service teams, and in his free time, he provides consultation to companies that are interested in providing amazing customer service.

If you and your company are located on the West Coast of the USA, he’s the person you should contact for any occasion – if you have a partnership proposal, a project for translation or just want to discuss our future cooperation – he can make things happen for you.

Penko is a big believer in the idea that a leader’s presence should make a team feel empowered rather than reserved and humbled. In his view, that’s the point where the provided service attains the highest possible level.

Eileen Cao

Eileen Cao

Global Resource Manager

Eileen has been with us at 1-StopAsia for almost 15 years now. She gained her experience as a Project Manager in the production team, and then gained her Human Resources experience in the Resource team. Currently, she holds the key position of Global Resource Manager. She’s the person who has the difficult and important task of managing all of our freelance linguists. They’re one of our most valuable assets, and alongside her 5-member team, she manages to handle all of them.

Eileen has extensive experience with our workflow on all levels, which is one of her rarest and most precious qualities. This gives her the ability to always help APMs and linguists with issues they encounter daily. These issues include handling inquiries in advance, communicating with resources in between tasks, reviewing the job after delivery and gathering feedback.

She dedicates a lot of her free time to the outdoors, where she enjoys nature alongside traveling to other cities. Journeying abroad, discovering foreign cultures and other countries’ histories is another way she fills her time outside of the office.

Katya Danova

Katya Danova

Human Resources Manager

She has a Bachelor of Arts degree in Communications, with a focus on Internal Corporate Communications. We can assure you that communication with her is as easy as it comes. Her extensive development and management skills encompass several fields, from recruiting to evaluating, to hiring new staff. She has a superb background in the training and development of employees.

In her role as Human Resources Manager, she’s constantly in the process of making miracles happen. She’s certainly not just the typical HR, asking boring questions and looking over your head. Her approach is friendly and she likes to hold a conversation instead of an interrogation, as she often jokes herself. But beware, behind the huge smile is an excellent judge of people’s character and she always notices if there’s something wrong. Thanks to her, we pride ourselves with having establishes a great team in Europe – or as we like to say – family. One that she’s constantly finding great new people to add to.

Katya has multiple interests and hobbies – ranging from traveling to making jewelry – and she’s always ready for new adventures. Moreover, if you ask her what her dreams are – she wants to travel around the world with just a backpack and a Kindle, and she wants to publish at least one book before she turns 40. Something we’re all sure she’s going to achieve!

Antoni Yordanov

Antoni Yordanov

Quality Assurance Team

Antoni joined 1-StopAsia in 2016 and was the first person hired in our European branch. A man that wears a lot of hats – or in his case, bandanas – during his time with us Antoni has worked as a Simultaneous Interpreter, System Administrator, Project Manager, Account Manager, Localization Engineer and Quality Control Manager. He’s very friendly and adaptable individual and has worked in a variety of time zones in order to support international teams whenever necessary. A perfectionist with a critical eye, he aims to lead by example and he’s always looking to develop and improve his skills and those of his colleagues. He’s spent a lot of time optimizing his workflow and that of the teams he works with.

An avid reader from an early age, some of his other interests include writing, philosophy, martial arts, combat sports, rock climbing, choreography, cryptography, 3D modeling, computer graphics and video games. He has some experience with computer programming and holds a degree in Computer Games Development, obtained during his 4-year stay in the United Kingdom. Antoni grew up surrounding himself with computers and gadgets, and a lifetime of troubleshooting and fixing technical issues with hardware and software has led him to jokingly refer to himself as a technomancer – since in the end, he usually manages to get technology to do his bidding.

As things that make him happy, he lists cats, music, problem-solving and competent people that strive for mastery. Oh, and people who call him Tony, spell his name properly or manage to do both.

Kiril Kulev

Kiril Kulev

Quality Assurance Team

Kiril has been working in the Translation and Localization industry for more than a decade. He’s the head of our Production Team, and as such has a key role in distributing the workflow among our Account and Project Managers. Kiril is located at our European Headquarters in Plovdiv, Bulgaria. He’s a valuable part of our team and he knows the work process to perfection. If you need a translation problem solved or for the shortest turnaround time possible, he’s the person you should contact.

Robin Sung

Robin Sung

Partnership Builder & Brand Ambassador

Robin is native to Germany, but he’s spent the better part of a decade working and living in Asia. He is one of our most experienced negotiators and has excellent skills when it comes to building relationships with clients. As a result, Robin is our strongest “Brand Ambassador” and a great connection between 1-StopAsia and our partners.

Robin studied Political Sciences with a focus on philosophy, which is why he’s passionate about having in-depth conversations with everyone. Very helpful and highly customer-oriented, he’s your go-to-guy if your interest is in building a strategic long-term partnership. His knowledge will be what gives you a competitive advantage and helps grow your business.

Sam Hardy

Sam Hardy

Key Account Solutions Provider for UK

Sam is the Key Account Solution Provider for the United Kingdom at 1-StopAsia. Even though the title is a mouthful, it’s quite simple: he’s a clear bridge of communication for our partners. That includes developing new relationships, identifying opportunities and implementing solutions.

Sam has years of experience in customer service and a lot of experience as a sales executive. These have provided him with the knowledge necessary to support our partners in every business aspect. The methodical approach Sam takes towards his work assures all tasks are accomplished – and all of them accomplished to the highest standard possible within the given time frame. If you need someone responsible, someone, with attention to detail and someone that delivers consistent results, Sam is your guy. That’s what makes him such a great asset for our team.

All of the above doesn’t do him enough credit for the creativity, enthusiasm, and passion he shows whenever he’s working.

When Sam isn’t working, he enjoys going to the gym, watching movies, and playing video games. He also happens to be avid MMA enthusiast. Recently married, him and his wife are now enjoying their honeymoon period!

Nicola Alcaraz

Nicola Alcaraz

Account Manager for France

Nicolas is one of our Account Project Managers, and he’s mainly working with our partners from France.

Born and raised in France, his enthusiasm for languages and discovery led him to travel, study, work and live in Ireland, Greece, Scotland, Germany – and eventually Bulgaria, where he settled at 1-StopAsia.

A polyglot, holder of a Maîtrise in English Civilization and Literature, and a License in French as a Foreign Language, his main interests revolve around yet another language: that of music, which he enjoys listening to as well as creating himself.

Project management, client orientation, proactivity, and quality service have been the Ariane’s thread he’s been holding on to throughout his professional experience. He’s still managing to do that with us at 1-StopAsia.

Nina Yoncheva

Nina Yoncheva

Key Account Solutions Provider for Germany

Nina is our Key Account Solution Provider for Germany, as well as an Account Project Manager for the same region. She works on expanding our relationships with our German-speaking partners whenever she can.

Nina graduated from the Language High School in her hometown of Plovdiv, where German was her main language of choice – her second foreign language being English. She graduated successfully and has earned a DSD II – (Deutsches Sprachdiplom der Kultusministerkonferenz, Stufe 2, B2/C1) certifying her level of German.

Nina’s true passion is discovering different cultures along with traveling, which gives her the chance to explore new places. In her words, “Food is more than just fuel required in order to live, but a culture in itself and a distinctive pearl in each society”.

Alongside this, she’s a valuable part of our 1-StopAsia team. When it comes to hard work under tight deadlines, she’s your person to get the job done with the utmost attention to detail and excellent customer care. It always sounds wonderful when we get to listen to her talk in German!

Gergana Toleva

Gergana Toleva

Head of Global Marketing

She’s probably one of our most active colleagues. This goes for both inside the office and outside of it. Gergana is one of the driving forces in 1-StopAsia. She uses her years of experience in sales and marketing to keep 1-StopAsia ahead of the game. The knowledge she has comes from working for some of the biggest corporations in the world.

She’s a never ending source of ideas, strategies and funny stories. She works at our European office in Plovdiv, Bulgaria. Gergana aims to be one of the bridges between our offices throughout the world. With a Bachelor of Arts in Engineering, she has a really detailed and structured approach to her work – which the effectiveness of her campaigns speaks for.

Some of her current hobbies and interests: Paragliding, running marathons, mountain biking, reading books, rock climbing and many other extreme sports.

Tissana Wateesatogkij

Tissana Wateesatogkij

Thailand Marketing Manager

Tissana is taking a leadership position in our Global Internal Communication for our organization. She’s also one of the valuable additions in our Marketing Department both at the global level, and for our 1-StopAsia Thailand office, where she originally started from.

Her deep knowledge in Marketing and Sales comes from a history of taking on leadership roles in the retail industry. Skilled in Marketing Management, Integrated Marketing, Advertising, PR and Sales, she also has a strong passion for people, communication and different cultures. She always strive for self-improvement.

Tissana loves traveling, especially to the beach and discovering local areas. She also enjoys baking, diving and watching movies or Netflix.

Karen He

Karen He

Accountancy Department

Karen joined 1-StopAsia’s Accounting team in 2015. She’s completed all the courses in this specific field with The Association of Chartered Certified Accountants. 4 years later, she’s accumulated a variety of work experience and her knowledge often proves to be of great importance to our company.

She has a very strong sense of responsibility, in combination with a friendly demeanor and a willingness to help others. With her professional approach and experience, a lot of our colleagues know they can count on her for the right solution. As she often says: “Nothing is impossible for a willing heart.”

Karen has a wide range of hobbies, including traveling, watching movies and listening to music. Her favorite, however, is traveling – and she organizes a vacation and a family trip for herself every year.

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