Meet the team
We are a diverse team of characters with varied personalities, closely knit despite being located across three continents.
Don is the founder of 1-StopAsia, which he started more than 20 years ago. He’s truly dedicated to his dream. This is the reason he is very much involved in the management of the company. He earned his Bachelor of Arts in Korean Language & Literature from Busan University. After working as a translator and interpreter for the US Army and a radio producer in a national broadcasting station in 1990’s, he set up his small translation business in 1995.
Now the dream has turned into 1-StopGlobal, which gathers all our brands together – language training, media translation and production companies.
He loves sports and his favorite things to do are swimming, running and biking. In 2014 he joined the Ironman challenge and finished it successfully. Another favorite of his is meditating, which is a very useful thing for one being so busy most of the time.
Don is the founder of 1-StopAsia, which got started more than 20 years ago. He’s truly dedicated to his dream and he’s very much involved in the management of the company.He earned his Bachelor of Arts in Korean Language & Literature from Busan University. After working as a translator and interpreter for the US Army, he set up his small translation business in 1995.
Ian ShinGeneral Manager US
Yana DinchiyskaGeneral Manager Europe
Tracy ShangGeneral Manager China
Yoona KimGeneral Manager Korea
Nozomi NakajimaGeneral Manager Japan
Sandy PranotoHead of US Production Team
Eileen CaoGlobal Resource Manager
Katya DanovaHuman Resources Manager
Kiril KulevQuality Assurance Team
Robin SungPartnership Builder & Brand Ambassador
Sam HardyKey Account Solutions Provider for UK
Andrea RizzardiKey Account Solutions Provider for Italy
Nicola AlcarazAccount Manager for France
Nina YonchevaKey Account Solutions Provider for Germany
Gergana TolevaHead of Global Marketing
Tissana WateesatogkijGlobal Internal Communication & Marketing
Karen HeAccountancy Department
Ian is the manager of the United States Office, overseeing all state-based operations
He originally studied Industrial Management Engineering specializing in data programming before switching focus to the localization industry.
While originally new to the industry, he brings a unique and valuable viewpoint gained through his various experience in different fields such as writing, education, engineering, non-profit and supply chain analysis.
When Ian is not working, he enjoys traveling, playing volleyball, and obtaining new skills.
Yana is one of the most valuable assets we have at 1-StopAsia, holding a key position, and being responsible for the strategic planning and business development of our company.
Besides growing the size of our branch in Plovdiv five times within her two years as General Manager, Yana takes care of a handful of her own businesses with almost 100 employees of her own – all before getting to work at eight o’clock sharp.
Her biggest value, however, is perhaps in the management of her team. Always ready to help, she motivates her colleagues to grow and push their boundaries.
However, just like with other business partners and clients, she is an excellent negotiator and can strike spectacular deals that prove to be sustainable and beneficial for all parties involved.
Current hobbies and interests: riding motorbikes and horses off-road, travelling and experiencing new cultures as well as finishing her Master Degree in Automation, Information and Technology.
Tracy is the first employee in China office. Fifteen years ago, she joined 1-StopAsia, although being away for a few years; the company has always been her ideal career. After returning three years ago, she fortunately serves as the general manager of C1. She’s responsible for communication and coordination of all teams as well as offices.
Her major is English Language and she has a rich experience in English-Chinese translation, which brought her mild style of management. At the same time, she loves to obtain more knowledge of other fields as well. Her wish is to better serve and help all employees, and growing together with our company.
Tracy loves spending time with her family whenever she has free time. Her hobbies also includes reading various books, watching movies and traveling to calm and nice landscape places such as grasslands or deserts.
Yoona is the manager of the Korean Office, and in other words she manages the entire staff there. Starting with a small number of people five years ago, currently our Korean office has about 50 employees. The team is very diverse when it comes to activities and it has various tasks such as marketing, sales and translation.
Yoona is still studying and improving herself to understand more about the various tasks that employees perform. She likes to have the knowledge in case someone on the team needs help or there is a problem to solve.
She majored in Chinese language and culture in graduate school. In addition she is interested in dramas, movies and other Asian countries such as China and Japan.
Nozomi is one of the foundation members of the Japanese branch office of 1-Stop Asia.
As the office manager and sales representative for the Japanese market, she provides dedicated support to her team so as to keep both top quality translation and team harmony simultaneously.
By close communication with clients, she always achieves high customer satisfaction and profit optimization, as well as expanding sales up to 200% compared to the previous and zero complaints for the second consecutive year.
Brought up and received full education solely in Japan, she majored Arts in Language and Cultures in University.
Learning new things and challenging herself in new fields always motivate her. Most recently, she has been learning Korean. Now she provides customer support in Korean as well as Japanese and English.
Sandy Pranoto is our Global Account Manager from our US office. Her core responsibility is to manage the entire Account Management team. She is one of our much valued support specialists and with over a decade of experience in customer service. Her passion for helping others combines perfectly with the understanding of the needs of our clients. Being an excellent and empathetic support to our team, she is a cherished team member from all our colleagues at 1-StopAsia.
She grew up in Indonesia, but has been living in the US for 13 years. Being able to grow up in different parts of the world has exposed her to multiple cultures. That helps her to understand the diverse social and cultural factors we work with on a daily basis. She has German and Indonesian background, which gives her the unique ability to understand the differences between Asian and Western cultures.
Eileen is with us at 1-StopAsia for almost 15 years. She gains her experience as a Project Manager in the production team, then HR in Resource team. Currently she holds the key position of Global Resource Manager. She is the person who has the difficult and important task to manage all our freelance linguists. They are the most valuable asset of our company and with her international team of 5 people, she manages to do it all.
Eileen has extensive experience with the workflow on all its levels, which is a very precious part of her qualities. This gives her the ability to always help APMs and linguists with daily issues. These issues include handling inquiries in advance, communicating with resources in between and reviewing the job & getting feedback afterwards.
Her free time she keeps for the outdoors, where she enjoys nature along with travelling to other cities. Going abroad and discovering foreign cultures and other countries history is another way to utilize her time outside the office.
She has a BA in Communications with a focus on Internal corporate communications. We can assure you that communication with her is as easy as it comes. Her extensive development and management skills include fields from recruiting through evaluating to hiring new staff. Superb background in training and development of employees.
In her role as Human Resources Manager she is currently doing miracles. She is not just the typical HR asking boring questions and looking over your head. Her approach is definitely friendly, she likes to hold a conversation not a Q&A as she often jokes. But beware that behind the huge smile is an excellent judge of people’s character and she can always catch if there is something wrong. Thanks to her, we pride ourselves with a great team in Europe or as we like to say “family”, she is always finding the best new family members to join.
Katya has multiple interests and hobbies from travelling to jewelry making and she is always ready for new adventures. Moreover, if you ask her what her dreams are … well, she wants to travel around the world with just a backpack and a Kindle and to publish at least one book before she turns 40. We are sure she will do…
Kiril has been with our company for more than a decade. He is our Head of Production Team and as such has a key role in distributing the workflow among our AMs. Kiril is located at our Headquarter Europe in Plovdiv, Bulgaria. He is a valuable part of our team and knows the work process to perfection. If you need a translation problem solved or a turnaround time shorter, he is the person to contact.
Robin is a German-native who is working and living in Asia for almost a decade. He is one of our most experienced negotiators and has excellent skills in building relationships with clients. As a result Robin is our strongest “Brand Ambassador” and a great connection between 1-StopAsia and our partners.
Robin studied Political Sciences with a focus on philosophy and that is why he is passionate to talk in-depth with everyone. Very helpful and highly customer-oriented, he is your go-to-guy if your interest is in building a strategic long-term partnership. His knowledge will be what gives you a competitive advantage and helps growing your business.
Sam is the Key Account Solution Provider for the United Kingdom at 1-StopAsia. Even though the title is a mouthful, it is simple: he is a clear bridge of communication for our partners. That includes developing new relationships, identifying opportunities and implementing solutions.
Sam has years of experience in customer service and as a sales executive. These have provided him the knowledge necessary to support our partners in every aspect. The methodical approach Sam takes towards his work, assures all tasks are accomplished. And all of them to the highest standard in the time frame given. If you need someone responsible with attention to detail, that delivers results, then Sam is your guy. And this makes him an asset for our team.
All of the above doesn’t even do him credits/justice for the creativity, enthusiasm and passion he shows when working.
When Sam is not working, he enjoys going to the gym, watching movies, playing video games and is an avid MMA enthusiast. And currently planning his wedding …:)
As you may guess by the name Andrea is our Key Account Solution Provider for Italy. He is currently living in Plovdiv, Bulgaria. Born in Italy and receiving the first part of his education there, you will always recognize he has something from there. He continued his high school education in the language school of “Ivan Vazov”. This is considered one of the most prestigious language schools in the country. He has a Bachelor degree in Marketing in the Plovdiv University “Paisii Hilendarski” and along with that he has passed 5 (yes, five) English courses.
His responsibilities at 1-StopAsia are to create, support and establish the relationship with our Italian (and not only) partners. His approach is to use the experience he has gained while he worked in other sectors. He has worked at customer service based jobs with the single aim to provide quality experience to clients. Another main goal of his is finding the best solutions for our clients.
He has many interests and hobbies and a very good sense of humor. Looking for the type of person who is always doing something? That is Andrea in our office. His passion are vehicles and if something has an engine he is interested. He can talk for hours about it. Andrea is also our fashion guru at the office, a watch fanatic and a sunglasses lover. Another hobby of his is taking long walks. And, oh we ladies are so happy to have him on our side for an advisor…
Nicolas is one of our Account Project Managers and he is working with our partners from France.
Born and raised in France, his enthusiasm for languages and discovery led him to travel, study, work and live in Ireland, Greece, Scotland, Germany, and eventually Bulgaria where he settled at 1-StopAsia.
Polyglot, holder of a Maîtrise in English Civilization and Literature, and a License in French as a Foreign Language, his main interests revolve around another language: music, which he enjoys listening to as well as creating.
Project management, client orientation, proactivity and quality service have been the Ariane’s thread he has been holding on to throughout his professional experiences. He still is at 1-StopAsia.
Nina is our Key Account Solution Provider for Germany as well as an Account Project Manager for the same market. She works on expanding our relationships with our German-speaking partners, whenever she has the time for that.
Nina graduated from Language High School in her hometown Plovdiv, where German was her main language of choice with a second one English. She graduated and has a DSD II – (Deutsches Sprachdiplom der Kultusministerkonferenz, Stufe 2, B2/C1) as a level of German.
Nina’s true passion is discovering different cultures along with traveling, which gives her the chance to explore new places. For her “food is more than a fuel needed for living, but a culture and a distinctive pearl of each society”.
Alongside this, she is a valuable part of our 1-StopAsia team. When it comes to hard work under tight deadlines she is your person to get the job done. And this with the utmost attention to detail and customer care. And we get to listen to her talk in German, which sounds soooo wonderful when she does…
She is probably one of our most active colleagues. This goes to both in the office and outside of it. Gergana, is one of the driving forces in 1-StopAsia. She uses her years of experience in sales and marketing to keep 1-StopAsia ahead of the game. The knowledge she has comes from working for some of the biggest corporations in the world.
She is a never ending source of ideas, strategies and funny stories. Her working place is our European Office – Plovdiv, Bulgaria. Gergana aims to be one of the bridges between our offices throughout the world. With a BA in engineering, she really has a detailed and structured approach to her work, therefore the effectiveness of her campaigns.
Current hobbies and interests: Paragliding, marathons, mountain biking, reading books, rock climbing and many other extreme sports.
Tissana is taking the lead in Global Internal Communication for our organization. She is also one of the valuable additions in our Marketing Department both at the global level and for 1-StopAsia Thailand office, where she originally comes from.
Her deep knowledge in Marketing and Sales comes from a history of leadership in the retail industry. Skilled in Marketing Management, Integrated Marketing, Advertising, PR and Sales, she also has a strong passion for people, communication, different cultures and always strive for self-improvement.
Tissana loves traveling especially to the beach and discovering local areas. She also enjoys baking, diving and watching movies including Netflix.
Karen joined 1-Stop Asia Аccounting team in 2015. She completed all the courses in this specific field with The Association of Chartered Certified Accountants. After 4 years, she has accumulated a variety of work experience and her knowledge proves to be of great importance for our company.
She has a very strong sense of responsibility in combination with friendliness and a willingness to help others. With her professional approach and experience a lot of colleagues know they can count on the right solution. As she often says: “Nothing is impossible to a willing heart.”
Karen has a wide range of hobbies, including traveling, movies and music. Her favorite, however, is travelling and she organizes herself a vacation and a family trip every year.