1-Stop Translation USA, LLC is a part of a global provider of language and translation services, working under 1-StopAsia brand and operating in full compliance with all applicable legislation and regulations regarding information security and personal data protection.

The whole group abides strictly by the General Data Protection Regulation (GDPR) effective in the European Union from May 2018, the requirements of the GDPR, the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, and also the requirements of specific laws in the countries where we perform our activities. This Web Privacy Policy applies to all members of the group, including 1-Stop Translation USA, LLC.

This Privacy Policy outlines the types of information we collect, process and retain through our website. It does not apply to information collected offline. Most personal information is provided to us directly by you for reasons such as:

  • Information requests.
  • Service orders.
  • Job or internship applications.
  • Representation of an organization.

We collect and process your data in order to provide the services you are interested in. The legal basis for processing your data is either a specific regulatory requirement or your explicit consent to use your personal data. In all cases, we treat your data fairly and lawfully.

For users submitting forms on our website, we specifically collect the following personal data:

Email Address: This is collected when you submit forms such as the subscribe form or request a quote form. We use this information to respond to your inquiries, provide requested services, and keep you informed about relevant updates or promotions.

As a law-abiding data controller, we ensure secure data processing and storage through our ISO 9001:2015 and ISO 17100:2015 certified Management System, which includes appropriate policies and procedures designed to ensure fair and transparent management practices. Our organizational and technical security measure include:

  • GDPR-compliant Information Security Policy and Data Protection Policy with specific guidance to our employees, sub-processors, and freelancers.
  • Non-disclosure and confidentiality agreements with employees and contractors.
  • Cloud-based platform where our data management processes take place which is accessible, with appropriate restriction, worldwide by our employees and contractors.
  • Guidance and compliance requirements for contractors regarding data protection measures, including their own desktop and mobile computers.
  • Appropriate procedures and methods of data transfer, including encryption.
  • Document retention policies and secure deletion upon job completion.
  • Appropriate measures to prevent data loss or destruction.
  • Continuous review of data security practices for legal and client compliance.

In the event of an actual or potential data breach, we will immediately notify you and the respective data protection authority.

We store your personal data as long as needed to perform our services or you request erasure. Your right “to be forgotten” is subject to certain limitations if your data are available on contractual or financial documents (which we need to store for periods specified in the laws in the countries where we operate) or in cases when we need to ensure legal protection.

We acknowledge, under GDPR, within the respective legal framework you have rights such as access, object, rectification, erasure and restriction of processing (within limitations specified in the respective legislation). Automated decision making and data portability are honored where applicable.

We do not apply profiling techniques and do not transfer your personal data to third parties except in case of legal requirements by the law enforcement authorities or your explicit consent.

In order to ensure that the content from 1-StopAsia website remains up-to-date, comprehensive and client-oriented, our website uses Google Analytics, a web-analysis tool from Google Inc. (“Google”) that gives us the possibility to optimize our services. Google Analytics uses cookies that track your preferences during your visit to our websites. This allows us to simplify the navigations or add new features to enhance your user experience. The information that is generated in this process is anonymized, making personal identification impossible.

Review Google Analytics’ terms and conditions here

Regarding any questions and issues related to data protection, you can raise your inquiries to our Data Protection Officer (DPO):

Phone: +1-213-480-0011 x1200.

E-mail: info@1stopasia.com.

Last updated: October 2023