[October 24, 2022 – Plovdiv, BG] – “Complaint Management: Face it or Embrace it?” That’s the name of 1-StopAsia’s webinar, hosted with the help of the Globalization and Localization Association (GALA). Our speaker Gergana Toleva will talk about the importance of having a strong complaint management system and the importance of feedback.
How do you handle complaints in your company? Do you fear them or love them?
A walk through our organization’s complaint management process from the perspective of an LSP working with other LSPs. How important is it to work with your customers to achieve better performance together?
- The prerequisite you need for a proper procedure
- Defining “complaint management” in practice
- Changing your attitude is essential for success
- Our process for Complaint management and why we do it this way
- The “opportunity seeker”
In this webinar, we share our experiences with failures and successes from our practice. Challenges in the relationship between LSP and LSP when complaints arise and how we can mitigate them.
If you are not a member of GALA, email us at email@example.com and the first 10 will be able to attend the webinar for free!
About Gergana Toleva
She is probably one of our most active colleagues. This is true both inside and outside the office. Gergana is one of the driving forces at 1-StopAsia. She uses her years of experience in sales and marketing to keep 1-StopAsia at the top. The knowledge she possesses comes from her work for some of the largest corporations in the world. She is a never-ending source of ideas, strategies and funny stories. She works in our European office in Plovdiv, Bulgaria. Gergana aims to be one of the bridges between our offices around the world. With a Bachelor of Arts in Engineering, she has a really detailed and structured approach to her work – as evidenced by the effectiveness of her campaigns. Some of her current hobbies and interests: Paragliding, running marathons, mountain biking, reading books, rock climbing and many other extreme sports.
The Globalization and Localization Association (GALA) is dedicated to connecting organizations and people in the global language industry, giving them the opportunity to grow their businesses, network with people in the industry, and share their knowledge with experienced professionals.
At 1-StopAsia, we specialize in Asian language translation and localization. With offices on 3 different continents, we guarantee that we are available 24/5. A love for Asian cultures and languages and a constant commitment to our clients are at the core of the company’s values. If you have any questions, please contact us at firstname.lastname@example.org